Refund Policy

Refund Policy

At Zelopatra, we strive to ensure you are completely satisfied with your purchase. Please read our refund policy carefully to understand the terms and conditions.

Eligibility for Refunds

• Refund requests must be made within 48 hours of delivery.

• Only products that are unused, unwashed, and in original condition with all tags and packaging intact are eligible for a refund.

• Items such as intimate wear, personalized products, final sale items, or beauty products are non-refundable.

• Products that show signs of wear, damage, or alteration will not be accepted for return or refund.

Refund Process

• To request a refund, contact our support team at himanshusehgal320@gmail.com with your order details and reason for return.

• Upon approval, you will receive instructions on how to return the product.

• Refunds will be processed only after receiving and inspecting the returned product.

• Refunds will be credited to the original payment method within 14 business days of product approval.

Return Shipping

• Customers are responsible for the return shipping charges unless the product was received damaged or incorrect.

• We recommend using a trackable shipping service as we are not responsible for lost return shipments.

Damaged or Incorrect Items

• In the rare event you receive a defective or incorrect item, please notify us within 48 hours for a replacement or full refund.

• Provide photos as proof of defect or error with your claim.

Cancellation Policy

• Orders can only be canceled before they are dispatched. Contact customer support immediately if you wish to cancel.